Context: In the summer of 2013, I worked as a user experience intern for IBM in Research Triangle Park, North Carolina. I was about to start my final semester as an Information Science major at the University of North Carolina at Chapel Hill. I was assigned to the team that worked on Rational Requirements Composer; this tool is intended to be used for managing the software development lifecycle.
During my role as an intern at IBM, I got my first real-world taste for working as a UX practitioner. The team I was part of had several local members and several distributed remote members.
As an intern at IBM, I worked on small parts of the overall Rational interface. On school projects, we typically designed full interfaces - not small parts of them. When I joined the team, Rational had already largely been built and was in the maintenance phase. We were making incremental changes during sprints, rather than doing full-fledged initial implementation of the product.
One of my tasks was to make an attempt at redesigning the workflow for the requirements import wizard. Using Balsamiq, I put together a set of wireframes that I later presented to the team during a phone call. Due to non-disclosure, I cannot show these designs here.
In addition, I also had the opportunity to develop expectancy tests and conduct them with both in-person and remote users. After conducting these tests, I wrote up a basic summary of the results.